Terms & Conditions
Ghar Ka Khana Islamabad
Last Updated: 09 April 2026
Welcome to Ghar Ka Khana Islamabad. By using our website and placing an order, you agree to follow the terms and conditions outlined below. These terms apply to all users placing orders for homemade food delivery in Islamabad and Rawalpindi.
1️⃣ Acceptance of Terms
By accessing our website or placing an order through:
- Website order form
- Phone call
You agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use our services.
2️⃣ Services Offered
Ghar Ka Khana Islamabad provides:
🍱 Homemade Pakistani food delivery
🍛 Daily lunch and dinner delivery
📅 Weekly and monthly meal plans
🏠 Food delivery to homes, offices, hostels, and hospitals
Our services are available in Islamabad and Rawalpindi only.
3️⃣ Order Placement
Orders can be placed through:
✔ Website order form
✔ WhatsApp
✔ Phone call
Customers must provide:
- Correct name
- Valid phone number
- Accurate delivery address
- Meal selection details
Incorrect information may result in delayed or failed delivery.
4️⃣ Order Confirmation
All orders are subject to confirmation.
We reserve the right to:
- Confirm orders via phone or WhatsApp
- Cancel suspicious or incomplete orders
- Modify delivery time due to unforeseen circumstances
Orders are considered confirmed only after verification.
5️⃣ Pricing & Payments
Prices listed on the website are subject to change without prior notice.
Accepted payment methods include:
✔ Cash on Delivery (COD)
✔ Bank Transfer
✔ EasyPaisa / JazzCash (if applicable)
Full payment may be required before delivery in certain cases.
6️⃣ Delivery Policy
We aim to deliver food within:
🕒 1–2 hours after order confirmation
Delivery timing may vary due to:
- Traffic conditions
- Weather conditions
- High order volume
- Distance to delivery location
Customers must ensure someone is available to receive the order.
7️⃣ Delivery Areas
Our services are available across:
📍 Islamabad — Major sectors
📍 Rawalpindi — Major residential and commercial areas
Delivery availability may vary depending on location.
8️⃣ Cancellation Policy
Orders may be cancelled only if:
✔ Cancellation is requested before food preparation begins
Once food preparation has started:
❌ Orders cannot be cancelled.
9️⃣ Refund Policy
Refunds may be considered only under the following conditions:
✔ Wrong order delivered
✔ Missing items
✔ Verified quality issue
Refund requests must be made within:
🕒 2 hours of delivery
Refund decisions are made after review.
🔟 Customer Responsibilities
Customers must:
✔ Provide accurate delivery details
✔ Be available at delivery location
✔ Store food properly after delivery
✔ Consume food within recommended time
We are not responsible for food quality after long storage.
1️⃣1️⃣ Food Safety Disclaimer
All meals are prepared fresh in hygienic conditions.
However:
- Customers must consume food promptly
- Improper storage may affect food quality
- We are not responsible for food spoilage caused after delivery
1️⃣2️⃣ Service Availability
We reserve the right to:
- Modify menu items
- Update pricing
- Suspend services temporarily
- Refuse service in exceptional cases
Without prior notice.
1️⃣3️⃣ Website Usage
Users must not:
❌ Submit false orders
❌ Misuse contact forms
❌ Attempt unauthorized access
❌ Use website for illegal purposes
Violation may result in service restriction.
1️⃣4️⃣ Limitation of Liability
Ghar Ka Khana Islamabad shall not be held liable for:
- Delivery delays due to external factors
- Incorrect customer-provided details
- Third-party service failures
- Force majeure events
Including natural disasters or emergencies.
1️⃣5️⃣ Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Updated terms will be posted on this page.
1️⃣6️⃣ Contact Information
For any questions regarding these Terms & Conditions:
Ghar Ka Khana Islamabad
📞 Phone / WhatsApp:
+92 315 5259534
📧 Email:
info@gharkakhanaislamabad.pk
📍 Service Areas:
Islamabad & Rawalpindi