Ghar Ka Khana Islamabad

Last Updated: 09 April 2026

At Ghar Ka Khana Islamabad, we strive to provide fresh, hygienic, and high-quality homemade meals to our customers across Islamabad and Rawalpindi. Due to the nature of food products, our refund and return policy is designed to maintain fairness while ensuring customer satisfaction.

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1️⃣ Nature of Food Products

All meals prepared by Ghar Ka Khana Islamabad are:

🍱 Freshly cooked
🍛 Prepared upon order
🥗 Perishable in nature

Because food items are perishable, we generally do not accept returns once food has been delivered.

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2️⃣ Eligibility for Refund

Refunds may be considered only under the following conditions:

✔ Wrong item delivered
✔ Missing items from order
✔ Verified food quality issue
✔ Order cancelled by our team

Refund requests must be submitted within:

🕒 2 hours of delivery

Requests made after this time may not be eligible.

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3️⃣ Non-Refundable Situations

Refunds will not be issued under the following circumstances:

❌ Customer changes mind after delivery
❌ Incorrect address provided by customer
❌ Customer unavailable at delivery location
❌ Delay caused by traffic or weather
❌ Improper storage after delivery
❌ Partially consumed food

This helps maintain fairness and food safety standards.

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4️⃣ Refund Request Process

To request a refund:

Customers must:

✔ Contact us via WhatsApp or phone
✔ Provide order details
✔ Provide clear explanation of issue
✔ Provide photo evidence if applicable

Contact within:

🕒 2 hours after receiving order

📞 WhatsApp / Phone:
+92 315 5259534

📧 Email:
info@gharkakhanaislamabad.pk

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5️⃣ Refund Approval Process

Once a request is received:

✔ Our team will review the issue
✔ Verification may be required
✔ Decision will be communicated to the customer

Refund approval is subject to internal verification.

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6️⃣ Refund Method

Approved refunds will be processed through:

✔ Bank Transfer
✔ EasyPaisa / JazzCash
✔ Adjustment in future orders

Refund processing time:

🕒 1–3 working days

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7️⃣ Replacement Policy

In certain cases, instead of refund, we may offer:

✔ Replacement of incorrect item
✔ Re-delivery of missing item

This will be decided based on the situation.

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8️⃣ Order Cancellation Refunds

If an order is cancelled before food preparation begins, a refund may be issued if payment was made in advance.

Once food preparation has started:

❌ Refunds are not available.

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9️⃣ Special Orders & Bulk Orders

For large or customized orders:

✔ Advance payment may be required
✔ Refund eligibility may vary
✔ Cancellation charges may apply

Details will be shared at time of order.

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🔟 Policy Updates

We reserve the right to update this Refund & Return Policy at any time.

Any updates will be posted on this page.

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📞 Contact Information

For refund-related queries:

Ghar Ka Khana Islamabad

📞 Phone / WhatsApp:
+92 315 5259534

📧 Email:
info@gharkakhanaislamabad.pk

📍 Service Areas:
Islamabad & Rawalpindi